terms & conditions
Vesterbrogade 17A, 3250 Gilleleje
Soeurs ApS accepts online payments with Visa, Mastercard, Mobilepay Online, Maestro, American Express, Paypal.
Payment will only be debited from your account when the physical item is dispatched - unless otherwise agreed or stated in your order. All amounts on the website include VAT and are priced in Danish kroner (DKK).
Soeurs ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.
The delivery time for your order is usually 1-3 working days, unless otherwise stated under the product. We offer the following delivery methods: Collection, GLS Business, GLS Private and GLS Parcel Shop. You will always receive a track and trace number as soon as we have dispatched your order, so you can follow your package - from our warehouse to your home.
Right of withdrawal
There is a 14-day right of return on goods purchased on the website, calculated from the day you receive your order.
If you choose to cancel a purchase, simply return the item in the same condition and quantity as you received it. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. Return costs are borne by the customer themselves, and we do not accept returns sent to the parcel shop or per cash on delivery.
Cancellation must be reported to us no later than 14 days after the purchase - and subsequently it must be in our hands no later than 14 days after that. The notice must be given by mail at firstname.lastname@example.org . In the message, please make it clear to us that you wish to exercise your right of withdrawal.
It is important that the item is in the same condition and quantity as when you received it. The customer is liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and the way the goods function. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Soeurs ApS to assess the condition of the goods.
Packages not collected
If you do not collect your parcel from the parcel shop before the deadline, it will automatically be sent back to us. If this happens, as soon as we have received the package, we will treat your order as a return and refund the amount to you. The freight for the return will be deducted from the return amount when we refund the amount to you.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all defects in material and manufacturing. Complaint regarding errors and defects must be notified to Soeurs ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
Soeurs ApS covers the return costs to a reasonable extent.
Note! Complaints are NOT accepted if these are sent by cash on delivery.
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with Soeurs ApS, we need the following information:
Name, Address, Telephone number, E-mail address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Soeurs ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of Soeurs ApS have access to the information registered about you.
The data controllers in Soeurs ApS are Simone and Nicoline Wiuf Larsen.
We do not store and transmit customer information encrypted.
As registered with Soeurs ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to email@example.com .
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